FAQs

Frequently Asked Questions (FAQs)

General Information

Q: What are your store hours?
A: Our store hours are 10 AM to 8 PM, Monday to Saturday. However, there may be times when we are out of the shop. To ensure we are open during your visit, please call us at 07828855999 to confirm.

Q: Where is your store located?
A: Our store is located at:
92 Evington Road, Leicester, LE2 1HH, United Kingdom.

Q: How can I contact customer service?
A: You can reach us via:

Orders & Payments

Q: How do I place an order?
A: Simply browse our website, add products to your cart, and proceed to checkout. You’ll receive a confirmation email after placing your order.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods.

Q: Can I modify or cancel my order after placing it?
A: Please contact us as soon as possible at info@al-zahra.co.uk or 07828855999. Once the order is processed, modifications or cancellations may not be possible.

Shipping & Delivery

Q: What are your shipping charges?
A:

  • Local Delivery: Free for orders over £50 within Mainland UK. For orders under £50, the delivery fee is £2.99.
  • International Shipping: Please contact us at info@al-zahra.co.uk or 07828855999 for pricing and options.

Q: How long does delivery take?
A: Orders are processed within 1 to 3 business days, and delivery typically takes 3 to 5 business days for local orders.

Q: Can I pick up my order in-store?
A: Yes! Choose the local pickup option at checkout and collect your order from our store. Your order will be ready for pickup within 1 to 3 business days, and we’ll notify you via email when it’s ready.

Returns & Refunds

Q: What is your return policy?
A: We have a 30-day return policy. Items must be unused, in original condition, with tags, and in their original packaging. For full details, please review our Refund Policy [Insert Link].

Q: How do I start a return?
A: Contact us at alzahra.co.uk@gmail.com with your order details, and we’ll guide you through the return process.

Q: How long does it take to receive a refund?
A: Refunds are processed once we receive and inspect the returned item. It may take a few business days for the refund to appear on your original payment method.

Products & Services

Q: Do you offer alcohol-free fragrances?
A: Yes, we specialize in alcohol-free fragrances suitable for daily use and special occasions.

Q: Do you stock items for Hajj and Umrah?
A: Yes, we offer a variety of essentials, including Ihram, tasbih, miswak, and more.

Q: Can I visit your store to see the products in person?
A: Absolutely! Our store is located at 92 Evington Road, Leicester, and we welcome you to visit us during business hours.

Other Questions

Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. Contact us for more information.

Q: Do you sell wholesale?
A: Yes, wholesale options are available for select products. Please email us at info@al-zahra.co.uk for inquiries.

Q: How can I stay updated about promotions and new products?
A: Subscribe to our newsletter and follow us on social media for the latest updates, offers, and news.